Royal Games, an online games portal owned by Candy Crush maker King, has come under fire from paying customers who have been unable to cash out their funds.

The freeze on withdrawals was a consequence of King being investigated by PayPal over how Royal Games operates in specific countries.

After a lengthy investigation by Eurogamer, the site’s withdrawal page has now become available again, though the site continues to no longer accept real-world money deposits.

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Royal Games is a web portal which hosts browser-based versions of popular King franchises such as Candy Crush, where players can pay a fee to enter tournaments, or play head-to-head games. Entrants play games asynchronously, with the highest ranking players or top scorer then awarded a cash prize.

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